Sehr geehrter Herr
We wanted to let you know about some changes we're making to travelling in First as we understand you have experienced the previous cabin design when travelling with us in the last 12 months.
As part of our continuing plans to renew our fleet, we will be retiring several older aircraft including a number of our Boeing 747-400s still fitted with the previous cabin design. Some of these aircraft will retain the existing cabin until they are withdrawn from service in 2015. We recognise that this may not be the cabin setting our customers expect in First today.
This is why from the start of the Winter 2014 season in October, we will sell these seats as additional Club World seats and only operate these aircraft on the following designated routes from London Heathrow:
• Las Vegas (LAS): flight numbers BA275/274
• Phoenix (PHX): flight numbers BA289/288
• Vancouver (YVR): flight numbers BA085/084
• Cape Town (CPT): flight numbers BA043/042 (Winter season); BA059/058 (Summer 2015 season)
The experience we will offer on these services will be consistent with the levels of service we offer in Club World.
What happens to my existing booking?
If you already have a booking in First on one of these flights, you will be travelling in the previous First cabin design but from October the booking class and service offering will change to Club World. We will contact you to discuss this in more detail with you, assess and refund any applicable fare difference and explain alternative options we're able to offer.
We would like to apologise that you were not able to travel in our current First cabin and hope you welcome the changes we're making while we continue to renew our fleet.
Warm regards,
British Airways Customer Service
