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Emirates sues passengers after flying them to wrong destination | Altmedia
EK argumentiert dass eine Klage gemäss Montrealer Übereinkommen nur in den UAE zulässig gewesen wäre und verlangt daher die australischen Prozesskosten von den Passagieren. Das mag formal richtig sein, aber warum hat man das Kind erst in den Brunnen fallen lassen und nicht vorher eine Lösung mit den Passagieren gefunden?
It was no surprise to the pair that when their plane landed in Dubai to refuel, their following flight to New York was cancelled. As per standard industry practice, Emirates gave them a coupon to stay in a hotel for three nights until the next available flight to New York. But in the middle of that night, they received a knock on the door. It was an Emirates staff member who told them the carrier, which in 2012 raked in US $575 million of profit, was no longer prepared to pay for their short stay in Dubai. Instead they were told they would have to fly to an alternative destination that morning.
Their options were San Francisco, Washington DC and Dallas, all of which being more than 2400 kilometres away from the destination printed on their tickets. With Washington airport likely to be also closed, and Dallas being the next closest destination to New York, the pair opted to fly there. They then drove for five days in budget rental cars to New York, where they were moving to work.
It was the cost of car hire and accommodation during their journey from Dallas to New York that they sought from Emirates. After attempts from Mr Matic and Mr Atkins to settle outside of court, in which they were prepared to settle for as little as $1000 reimbursement, they took Emirates to the ACT Civil and Administrative Tribunal (ACAT) and won. Last May, ACAT ordered that Emirates pay the passengers $1891.68.
But not only did Emirates refuse to adhere to the judgement, they sued Mr Matic, Mr Atkins and ACAT in the Federal court later that month. Emirates demanded that ACAT revoke its decision and claimed $11,000 in legal costs from the passengers.
EK argumentiert dass eine Klage gemäss Montrealer Übereinkommen nur in den UAE zulässig gewesen wäre und verlangt daher die australischen Prozesskosten von den Passagieren. Das mag formal richtig sein, aber warum hat man das Kind erst in den Brunnen fallen lassen und nicht vorher eine Lösung mit den Passagieren gefunden?