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Q: The Incredible Shrinking Plane Seat - WSJ.com!
Now, big carriers including AMR Corp.'s AAMRQ +2.11% American Airlines, Air Canada, AC.B.T -1.31% Air France-KLM SA AF.FR +1.29% and Dubai's Emirates Airline are cutting shoulder space by wedging an extra seat into each coach row. That shift is bringing the short-haul standard to long-haul flying.
The solution, said Mr. Clark at Emirates, is to offer distractions like big meals, frequent snacks and lots of electronic entertainment. Mr. Goodwin, the Emirates passenger from Birmingham, said attentive service did distract him from the seating.
"With food and TV," said Mr. Clark at Emirates, "people are mesmerized."
Q: The Incredible Shrinking Plane Seat - WSJ.com!