URGENT: Information about your ePayments account
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Hello, Ajit,
Following yesterday’s announcement outlining the suspension of activity on customer accounts, we have become aware of customers being approached by third parties, offering to help access suspended accounts and recover funds.
ePayments did not send this message nor did we authorise any party to send it. Any such request should be treated with extreme caution and we urge you not to reply to it. Also, please do not follow any links, included in these messages.
We highly recommend the following security rules are followed:
- do not give your password to third parties (even to us). Access to your ePayments personal area should only be available to you
- do not send your password via email, instant messengers or SMS to anyone
- use two-factor authentication (2FA) for authorising your account
- before entering your password, be sure that the real website address is shown in the browser’s address bar
- do not follow links from emails with suspicious content. Always pay attention to the sender’s email address and the email format (if it differs from the usual format)
- do not send your personal information and copies of documents upon request if you are unsure who exactly is requesting them. ePayments always addresses clients by their name, and requests will only be sent from the email addresses indicated on our website
- do not install suspicious programs received from acquaintances and strangers, especially if the program was downloaded from a website that distributes illegal content
If you received an email but are not sure whether it is from us, do not follow any links contained within it and do not open any attached files. Send us an email at
support@epayments.com and we will look into it.
All official information is posted on the ePayments website and sent by email to all ePayments customers. We do not send SMS messages with announcements.
We understand this is a frustrating time for our customers, we are working tirelessly to bring our services back up and running. We want to assure customers that their funds are safeguarded throughout this process.