WSJ: 'I Hate My Room,' The Traveler Tweeted. Ka-Boom! An Upgrade!

Mr. Horan, a 47-year-old who works in sales at a software company, tweeted, "At the Orlando Marriott World Center for RIM WES 2010 [a technology conference]. But I have the crappiest room in the hotel." Front-desk employee Zachary Long saw Mr. Horan's comments while searching Twitter and went into damage-control mode. Mr. Long had a note of apology for the "current room situation" slipped under Mr. Horan's door and offered to move him to a pool-view room the next day.

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