Contact Details
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E-mail:
customerservice@onhotels.com
If you reply to this email, please leave the subject line intact, including the Onhotels.com Reservation Number.
Telephone
From the UK: 0871 566 2000
Worldwide: +44 20 7138 3001
Website: Go to
Discount Worldwide Hotel Reservations - Onhotels.com and click on My Booking
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UK VAT Number: 802 4874 37
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CANCELLATIONS AND AMENDMENTS
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Unless otherwise stated on the Booking Form or by our customer service team during the reservation process (and also stated on your confirmation email) our Standard Cancellation and Amendment Policy will apply.
Standard Cancellation and Amendment Policy
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Cancellation or amendment requests must be made by contacting our customer service team during our normal office hours (by phone, email or the My Booking area of our site). You cannot assume that the reservation has been amended or cancelled until you receive a confirmation of the amendment or cancellation in writing by email from Onhotels.com.
Any cancellations or amendments made directly with the hotel will NOT be valid.
Cancellations will incur a 10% charge if cancelled more than 72 hours before 00:01 on the arrival date (local UK time).
If cancelled past this deadline, then a one night charge on each room booked will apply. Customers who "no show" at the hotel will incur a 100% charge.
Non-Standard Cancellation and Amendment Policies
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If a non-standard Cancellation and Amendment Policy is stated during the booking process then this will take precedence over the equivalent policy items in our Standard Cancellation and Amendment Policy.
Group Bookings are all subject to non-standard cancellation policies.
Common Amendment Policy
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Amendments will incur a:- GBP20 / EUR25
/ USD35 / AUD40 administration charge per change.
This is just a summary of our policy. For our full terms and conditions, please visit:
Terms and Conditions - Onhotels.com.
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