ANZEIGE
Gerade eben in der Post - ist mir noch gar nicht aufgefallen das CX hier solche Probleme hat:
Dear Mr cacaking,
Air Traffic Congestion is an ongoing challenge
With the increasingly rapid growth of flights across Asia, we are seeing an escalation of traffic flow management issues throughout the region, as well as a rise in air traffic congestion in our Hong Kong hub. The situation has been particularly challenging this summer. Also as China's aviation industry takes off, many airlines flying into and out of mainland China are seeing delays. This has a knock-on effect on flights to non-mainland destinations because of aircraft and flight crew deployment, especially at times of bad weather.
Although this situation is beyond our control, we fully understand how frustrating these delays are to our frequent travellers.
We are doing everything possible to reduce the inconvenience
A number of proactive measures are currently being taken to help overcome the operational challenges, and minimise inconvenience to our affected members. These include consolidating flights and upgrading aircraft where possible to help reduce waiting times in the short term.
An action plan for improvement in the longer term
We are working closely with all concerned parties, including the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO) and the Association of Asia Pacific Airlines (AAPA) to ensure the long-term stability of flight operations in mainland China and across the region.
Our action plan calls for the implementation of change by mainland authorities to address the immediate issues, as well as for Hong Kong authorities to enhance all efficiencies within their power.
Thank you for your continued understanding and loyalty
We hope to see our measures improve the situation in the near future. In the meantime, we greatly appreciate your continued understanding and patience.
If you have any queries relating to this matter, please call us on +800 2747 5500 and we will do all we can to help.
Yours sincerely,
Steve Rackstraw
Manager Loyalty Member Services
Dear Mr cacaking,
Air Traffic Congestion is an ongoing challenge
With the increasingly rapid growth of flights across Asia, we are seeing an escalation of traffic flow management issues throughout the region, as well as a rise in air traffic congestion in our Hong Kong hub. The situation has been particularly challenging this summer. Also as China's aviation industry takes off, many airlines flying into and out of mainland China are seeing delays. This has a knock-on effect on flights to non-mainland destinations because of aircraft and flight crew deployment, especially at times of bad weather.
Although this situation is beyond our control, we fully understand how frustrating these delays are to our frequent travellers.
We are doing everything possible to reduce the inconvenience
A number of proactive measures are currently being taken to help overcome the operational challenges, and minimise inconvenience to our affected members. These include consolidating flights and upgrading aircraft where possible to help reduce waiting times in the short term.
An action plan for improvement in the longer term
We are working closely with all concerned parties, including the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO) and the Association of Asia Pacific Airlines (AAPA) to ensure the long-term stability of flight operations in mainland China and across the region.
Our action plan calls for the implementation of change by mainland authorities to address the immediate issues, as well as for Hong Kong authorities to enhance all efficiencies within their power.
Thank you for your continued understanding and loyalty
We hope to see our measures improve the situation in the near future. In the meantime, we greatly appreciate your continued understanding and patience.
If you have any queries relating to this matter, please call us on +800 2747 5500 and we will do all we can to help.
Yours sincerely,
Steve Rackstraw
Manager Loyalty Member Services
