Dear Mr. kingair9,
We have received your message dated 18th of September, 2015.
First of all, we would like to emphasize that we are sorry for the poor experience regarding our Call Center. Based on your complaint the reservation details under the code RKQHYB have been thoroughly reviewed. In the voice records of the related conversation dated 14th of September, 2015, the Turkish Airlines representative made incorrect transaction.
According to this mistake, your miles have been refunded to your account. Also, we would like to inform you that, as a refund of your airport taxes, an EMD with the number XXXXX and the amount of YYYYY Euros has been issued behalf of Mrs. kingair9 (Anm. Lead Ticket war auf ihren Namen) on 22nd of October, 2015. In relation with this; the conditions of the MCO is as follows:
- The amount on the EMD can be refunded in cash within 1 year from the issue date, through the nearest Turkish Airlines sales office. In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.
- According to your preference, you may use the EMD in Turkish Airlines' flights within one year from the issue date.
- This EMD is valid only on Turkish Airlines' flights. It is non- transferable to another person and any name change is not permitted.
- The validity of the EMD is one year from the date of issue.
You may also visit the following link at Turkish Airlines website in order to find the nearest Sales Office:
Turkish Airlines - Contact Us - turkishairlines.com
We would like to emphasize that as Turkish Airlines, we aim to pursue the highest level of service at all levels of services with our customers. However undesired irregularities do take place despite our foremost efforts to minimize them. Referring to your message, please be advised that your criticism has been conveyed to the section concerned and the related staff has been warned in order to be more attentive while fulfilling her duty in a more customer-caring & professional way.
We apologize for this inconvenience with our greatest respect.
Thank you for choosing Turkish Airlines.
Yours Sincerely,
ZZZZZZ.
Turkish Airlines Inc.
Customer Contact Center
To reply to this message or for your compliments - complaints, you may fill in the feedback form (
http://www4.thy.com/customercontact/?lang=en ) on our website. You may also call us at +90 212 4440849 +90 850 3330849
You have 93059 miles in your TKxxxxxxxx Elite membership account.
You can claim your missing flights via
https://www4.thy.com/tkmiles/login.tk?lang=en link with your membership ID and PIN Code.
If your MilesSmiles card number is provided while making your reservation and at check-in, miles will be credited automatically to your account within two days following your flight.
Please note that in order to inform you on time regarding the possible operational changes about your flight, we highly recommended you to add your contact information and membership number -if available- on your reservation.
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