Finnair ist seit gut 1,5 Jahren sehr (!) restriktiv, was die Umbuchungen angeht, wenn dein Ticket Flüge mit fremden Airlines beinhaltet (egal ob oneworld, Atlantic Joint Business etc.). Wenn auf dem Finnair-Stock gebucht, darfst du nicht zB von GVA-LHR-ORD (mit BA & AA) auf GVA-MAD-ORD (mit IB) umbuchen - wenn die Verbindung via LHR weiterhin besteht, muss sie gleich bleiben (mir ist vielleicht einmal gelungen, das Routing zu ändern; das letzte Mal hatte ich nach dem SKCHG 4,5 Std. Umsteigezeit in LHR und es war mir - egal über welches Kanal (Platinum/Emerald-Hotline, deutsche Hotline, Chat, Mail...) nicht möglich, das Routing zu ändern (Alternative: Rückerstattung).
| IF THERE IS A SCHEDULE CHANGE: | Finnair will automatically update the new flight details to the reservation and update the ticket.
If the customer does not accept the change, you can
- rebook to a later date, rebook to another date, preferably -2/+7 days from the original flight date but if requested by customer, -7/+14 days is acceptable.
Itinerary including AY flights only: rebook to same destination only, rebook to original booking class or lowest available in same cabin, no rerouting to other carriers allowed.
Itinerary including AY flights and flights operated by another airline (OAL): rebook to same destination only, rebook OAL flights to original booking class on original route and AY to original RBD or lowest available in same cabin. No rerouting to other carriers allowed.
- cancel and refund the ticket
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| IF THE ORIGINAL FLIGHT IS CANCELLED BUT A NEW FLIGHT/DATE IS SUGGESTED FOR CUSTOMER: | Finnair will automatically book a new flight/flights to the reservation and update the ticket.
If the customer does not accept the change, you can
- rebook to a later date, rebook to another date, preferably -2/+7 days from the original flight date but if requested by customer, -7/+14 days is acceptable.
Itinerary including AY flights only: rebook to same destination only, rebook to original booking class or lowest available in same cabin, no rerouting to other carriers allowed.
Itinerary including AY flights and flights operated by another airline (OAL): rebook to same destination only, rebook OAL flights to original booking class on original route and AY to original RBD or lowest available in same cabin. No rerouting to other carriers allowed.
- cancel and refund the ticket
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| BOOKINGS WITH CONNECTING FLIGHTS NOT IN SYNC WITH NEW SCHEDULE: | We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule.
In case the customer does not accept the proposed new connection, the only option is to try to postpone the travel to a later date or to cancel the booking for full refund. |
Ich buche daher nimmer bei Finnair. Am kulantesten ist eindeutig American. Da kann man sich praktisch jedes Routing mit oneworld-Airlines aussuchen (wenn Codeshare vorhanden, bevorzugt aber AA den Codeshare einzubuchen). Auf US-Inlandsflügen wird dahingegen nicht gern auf Alaska umgebucht - meine Erfahrungen der letzten zwei Jahre.
