ANZEIGE
Vor ein paar Tagen wollte ich folgendes Routing auf LH fliegen:
TXL-MUC-EWR.
In der Lounge wurden dann die MUC PAX mit Anschlussfluegen gebeten sich an den Ticketschalter zu wenden. Wie sollte es anders kommen- der Inbound von MUC war delayed und der Anschluss nach EWR nicht mehr machbar
Nach Sichtung der Optionen entschied ich mich fuer einen Flug nach FRA, Hoteluebernachtung und dann am naechsten Tag weiter mit SQ nach JFK
Alles kein Problem so weit. Auch die Dame am Schalter meinter, das fuer weitere Kompensationen der "Kundendialog" zustaendig ist, wo man auch die Entschaedigung nach EU Recht einfordern koennte. Das hab ich dann auch mal gemacht und hier das Ergebnis:
Dear Mr. tomnikde,
Thank you for your email in regards to your travel experiences on 9 February 2010 and please accept our apologies for the delay in response to you.
Mr. tomnikde, we are sorry to learn that your travel experience with Lufthansa on 9 February 2010 from Berlin via Munich to Newark was marred by a myriad of problems and that you were not able to travel as scheduled.
We can fully understand your disappointment and frustration. We can only imagine the inconvenience you had to endure after this delay and not being able to arrive at your destination as planned.
Mr. tomnikde, we aim our best to limit inconveniences for our passengers.
It goes without saying that reliability and punctuality are important elements of our corporate philosophy. However, there may occasionally be situations in which we are forced to alter our timetables, which are compiled a long time in advance.
According to our internal system and confirmed by the station LH223 was heavily delayed by due Air Traffic Control restrictions and aircraft rotation.
With all the care we exercise, we cannot prevent irregularities or other circumstances arising, over which we have no control: severe weather, force major for instance, ATC, forced aircraft rotations or strikes, technical delays and aircraft defects. The law recognizes this and consequently exempts airlines from any liability in such cases.
Mr. tomnikde the staff on duty realized that you were not able to make your original booked connection to Newark. Therefore they immediately acted and proactively they rebooked you to the next and earliest connection. This was the best solution to rebook you via Frankfurt with an overnight stay and to connect then to the first available flight, early morning the next day to John F Kennedy airport in New York. The station also confirmed that you have been provided with hotel accommodation as per our duty of care procedure.
Mr. tomnikde, unfortunately we are unable to change the events on this trip. We can only ask you to consider them as exceptional. However, in recognition of your disappointment and inconveniences, we have exceptionally requested to credit your Miles and More account with 10000 bonus miles as a gesture of goodwill.
We hope that we will have an opportunity to serve you again onboard and trust that your future flight experiences will be entirely positive.
Was ist mit den 600 Euros
TXL-MUC-EWR.
In der Lounge wurden dann die MUC PAX mit Anschlussfluegen gebeten sich an den Ticketschalter zu wenden. Wie sollte es anders kommen- der Inbound von MUC war delayed und der Anschluss nach EWR nicht mehr machbar
Nach Sichtung der Optionen entschied ich mich fuer einen Flug nach FRA, Hoteluebernachtung und dann am naechsten Tag weiter mit SQ nach JFK
Alles kein Problem so weit. Auch die Dame am Schalter meinter, das fuer weitere Kompensationen der "Kundendialog" zustaendig ist, wo man auch die Entschaedigung nach EU Recht einfordern koennte. Das hab ich dann auch mal gemacht und hier das Ergebnis:
Dear Mr. tomnikde,
Thank you for your email in regards to your travel experiences on 9 February 2010 and please accept our apologies for the delay in response to you.
Mr. tomnikde, we are sorry to learn that your travel experience with Lufthansa on 9 February 2010 from Berlin via Munich to Newark was marred by a myriad of problems and that you were not able to travel as scheduled.
We can fully understand your disappointment and frustration. We can only imagine the inconvenience you had to endure after this delay and not being able to arrive at your destination as planned.
Mr. tomnikde, we aim our best to limit inconveniences for our passengers.
It goes without saying that reliability and punctuality are important elements of our corporate philosophy. However, there may occasionally be situations in which we are forced to alter our timetables, which are compiled a long time in advance.
According to our internal system and confirmed by the station LH223 was heavily delayed by due Air Traffic Control restrictions and aircraft rotation.
With all the care we exercise, we cannot prevent irregularities or other circumstances arising, over which we have no control: severe weather, force major for instance, ATC, forced aircraft rotations or strikes, technical delays and aircraft defects. The law recognizes this and consequently exempts airlines from any liability in such cases.
Mr. tomnikde the staff on duty realized that you were not able to make your original booked connection to Newark. Therefore they immediately acted and proactively they rebooked you to the next and earliest connection. This was the best solution to rebook you via Frankfurt with an overnight stay and to connect then to the first available flight, early morning the next day to John F Kennedy airport in New York. The station also confirmed that you have been provided with hotel accommodation as per our duty of care procedure.
Mr. tomnikde, unfortunately we are unable to change the events on this trip. We can only ask you to consider them as exceptional. However, in recognition of your disappointment and inconveniences, we have exceptionally requested to credit your Miles and More account with 10000 bonus miles as a gesture of goodwill.
We hope that we will have an opportunity to serve you again onboard and trust that your future flight experiences will be entirely positive.
Was ist mit den 600 Euros