ANZEIGE
Bitte entschuldige dass die folgende Bericht auf Englisch geschrieben ist - ich habe die mehrere Mal an Air Berlin geschickt und suche jetzt andere Kunden mit ändliche Problemen...
I moved from Madrid to Berlin last month and flew with my 3 cats with Air Berlin, having booked their transportation after booking my own ticket. When I got to the check in in Madrid, the record of payment for transportation could not be found, only the reservation, and I had to pay again, in cash.
Once in Berlin, I checked my account, found that the fee had been taken and started a long correspondence per email with Air Berlin, trying to get my money back. Since September 1st, I have emailed them the documents at least 5 times and until September 25th, received and answered several emails asking for further details. On the 25th I received an email saying that I needed to resumit my complaint via the Air Berlin complaint site. I did so and since then have recieved nothing but automated replies. Attempts to file a completely new complaint are automatically given the old complaint number with no further answers. Phone operators - at the number given on the emails responding to my claim - insist that they can do nothing for me, nor connect me to the appropriate department and all complaints must go through the complaints site, which is not responding to me.
The initial charge - booked from my debit card - was €300.- and I paid €225.- in cash at the airport; a fairly substancial sum for a budget airline. I'm starting to think that Air Berlin is ignoring me because the first payment was through a debit card and the second in cash, which means that neither payment is covered by credit card regulations and Air Berlin can stonewall and defraud me unless I start actual legal proceedings. I find the entire situation outragous and would like to know whether other Air Berlin customers have had similar experiences.
Ich hoffe dass Ihr Alles verstanden haben und bitte um Kontakt, falls Ihr sowas auch passiert ist. Danke! 3 Katzen
I moved from Madrid to Berlin last month and flew with my 3 cats with Air Berlin, having booked their transportation after booking my own ticket. When I got to the check in in Madrid, the record of payment for transportation could not be found, only the reservation, and I had to pay again, in cash.
Once in Berlin, I checked my account, found that the fee had been taken and started a long correspondence per email with Air Berlin, trying to get my money back. Since September 1st, I have emailed them the documents at least 5 times and until September 25th, received and answered several emails asking for further details. On the 25th I received an email saying that I needed to resumit my complaint via the Air Berlin complaint site. I did so and since then have recieved nothing but automated replies. Attempts to file a completely new complaint are automatically given the old complaint number with no further answers. Phone operators - at the number given on the emails responding to my claim - insist that they can do nothing for me, nor connect me to the appropriate department and all complaints must go through the complaints site, which is not responding to me.
The initial charge - booked from my debit card - was €300.- and I paid €225.- in cash at the airport; a fairly substancial sum for a budget airline. I'm starting to think that Air Berlin is ignoring me because the first payment was through a debit card and the second in cash, which means that neither payment is covered by credit card regulations and Air Berlin can stonewall and defraud me unless I start actual legal proceedings. I find the entire situation outragous and would like to know whether other Air Berlin customers have had similar experiences.
Ich hoffe dass Ihr Alles verstanden haben und bitte um Kontakt, falls Ihr sowas auch passiert ist. Danke! 3 Katzen
