Du verwendest einen veralteten Browser. Es ist möglich, dass diese oder andere Websites nicht korrekt angezeigt werden. Du solltest ein Upgrade durchführen oder ein alternativer Browser verwenden.
We are writing to inform you that, as you probably already know, unfortunately Iberia Líneas Aéreas de España (“Iberia”) has detected a security incident involving unauthorized access to the systems of one of our service providers, which has compromised the confidentiality of certain data.
Despite the security measures implemented by Iberia, we have found evidence of a non authorized access to certain personal data belonging to some of our customers, among which your information may be included. Our ongoing investigation indicates that the following data may have been exposed: name and surname, email address and loyalty card identification number (Iberia Club).
Please note that your Iberia account credentials and passwords have not been compromised. Likewise, no one has been able to access the full details of your bank cards, meaning that such data cannot be used.
As soon as we became aware, we immediately activated our security protocols and procedures, adopting all necessary technical and organizational measures to contain it, mitigate its effects, and prevent it from happening again in the future. These measures include the implementation of two-factor authentication for any change to the email address associated with your Iberia account. We are also continuously monitoring our systems for any suspicious activity. In accordance with applicable data protection regulations, we have notified the competent authorities. The investigation remains ongoing, both internally and in collaboration with our service providers.
As of the date of this communication, we have no evidence that any fraudulent use of this data has occurred. In any case, we recommend that you pay attention to any suspicious communications you may receive, in order to avoid any inconvenience that such communications may cause you. We recommend that you report any anomalies or suspicions you detect to our call center by calling the following telephone number: +34 91 3336701.
We apologize for any inconvenience this situation may cause you. We would like to reaffirm our commitment to security and compliance with data protection regulations. Should you have any questions regarding this matter, please contact our Data Protection Officer at the following email address: Customer_privacy@iberia.es. If we obtain any additional information on this matter, we will contact you as soon as possible.
