Dear members,
in the OK Plus account statement for February, we informed you about the changes
in the OK Plus Programme. Because some of these changes are major, we would like to remind you of them once again. Please check out the below review of changes or visit your profile on our website in the Information for Members / News section.
With kindest regards,
Your OK Plus team
Change effective from 1 May 2012:
Mileage expiration:
The validity of each mile shall be newly limited for 24 months from the date of a flight or using of partner services. Should these miles not be used during this period, the miles shall expire automatically.
At the same time, the validity of all miles expires (irrespective of the date of their crediting) no later than 24 months after the last OK flight operated by Czech Airlines was taken. Should this condition not be met, all the miles on the account shall expire automatically.
Related change of the Rules:
3.3 The validity of miles shall be limited by two conditions during the term of a person's OK Plus membership:
a) The validity of each mile shall be limited to 24 months from the date of a flight or using of partner services. Should these miles not be used during this period, the miles shall expire automatically on the date of the last day of the month when the validity of miles expired. Expired miles cannot be subsequently used.
b) The validity of all miles expires (irrespective of the date of their crediting) no later than 24 months after the last OK flight operated by Czech Airlines was taken (excluding Bonus tickets, ID and AD tickets). Payments with selected payment cards issued in cooperation with Czech Airlines replace such a flight, this being a subject to the additional condition specified on the OK Plus website in the Payment cards section. Should these miles not be used during this period, all the miles on the account shall expire automatically on the next day. Expired miles cannot be subsequently used.
This paragraph becomes valid from 1 May 2012 with effect from 1 October 2012.
Changes effective from 25 March 2012:
Business Class Upgrade:
For each upgrade to Business Class, an amount of miles equal to 100 % of basic miles credited for a specific route will be deducted from Silver, Gold or Platinum cardholder's account. Other conditions for the Business Class upgrade benefit remain unchanged.
Related change of the Rules:
4.8 An upgrade to Business Class shall be granted to the holders of OK Plus Silver, Gold, or Platinum Cards, on flights operated by Czech Airlines (except ATR aircrafts), only when the passenger is travelling with a ticket purchased for an OK flight in booking classes eligible for the provision of that benefit, and he or she has his or her membership number properly inserted in the reservation, and he or she has requested the upgrade while checking in on the departure date. A later upgrade into Business Class, requested while the passenger is on board, shall not be permitted. For an upgrade of a Silver, Gold and Platinum Card holder to Business Class, 100 % of basic miles credited for the flight according to paragraph 3.6 of these rules will be deducted from their account for each flight segment. This benefit shall not be provided on bonus ticket flights, on certain types of preferential-price tickets (see Article 3.13), and for flights purchased in certain booking classes. Czech Airlines reserves the right to cancel or restrict, due to operational reasons on a particular flight, upgrades to Business Class for OK Plus Silver, Gold, and Platinum Card holders.
Split up of the OK Plus and OK Plus Corporate Programmes:
In case a company requires points for a ticket in Czech Airlines' programme OK Plus Corporate, no miles or segments shall be credited for this ticket to the passenger's OK Plus account.
Related change of the Rules:
3.13 No miles or segments shall be granted for bonus tickets, for AD and ID tickets, and for tickets that have the symbol NO FFP, NO MILEAGE ACCRUAL, or NO CREDIT in the endorsement box. No miles or segments shall be credited for tickets, for which points crediting is also requested in the Czech Airlines company programme OK Plus Corporate. Czech Airlines reserves the right to fully or partially exclude certain discounted tariffs from mile or segments eligibility. For more details, contact the OK Plus Service Centre.
Crediting of miles for Czech Airlines flights:
The conditions for mileage accrual for each booking class on Czech Airlines flights are going to be changed as of the summer flight schedule. The following table shows you a new setting.
We credit the actual number of miles flown1), 2) on OK flights - the minimum of 750 miles on an international flight and 500 miles on a domestic flight.
Notice:
* In the event of a properly registered OK Plus Card and subject to the operating conditions; applies to flights designated OK, operated by Czech Airlines (except ATR aircrafts), for tickets purchased for the booking class B, H, K, M, T or Y. For an upgrade of a member to Business Class, 100 % of basic miles credited for the flight will be deducted from his account for each flight segment.
The crediting of miles may be reduced or excluded altogether in certain booking classes
No miles or segments shall be credited for tickets, for which points crediting is also requested in Czech Airlines company programme OK Plus Corporate.
In case of OK flights that are not operated by Czech Airlines, we credit only 100 % of miles.
Even these booking classes, for which we do not credit miles or segments, can prolong validity of your miles according to paragraph 3.3 b) of the OK Plus Programme General Rules.
Higher OK Plus Card Levels:
To obtain an OK Plus Silver, Gold or Platinum Card, there is a newly need to take at least two OK flights operated by Czech Airlines during a calendar year (the calendar year for which the threshold is being collected). Other conditions for obtaining a higher card level remain unchanged.
Related change of the Rules:
4.2 Each OK Plus member who earns the relevant number of SkyTeam Miles (miles earned on the flights of Czech Airlines and its SkyTeam Alliance Partners) or SkyTeam Segments during a calendar year, on flights with Czech Airlines or its Alliance Partners, and who also earns during the same period at least 2 such SkyTeam segments on OK flights operated by Czech Airlines, shall automatically obtain an OK Plus Silver, Gold, or Platinum Card, which shall be valid for one year. Tickets purchased in selected booking classes may be partially or fully excluded from eligibility for being credited on an OK Plus Silver, Gold, or Platinum Card. Likewise, the tickets, for which points crediting is also requested in Czech Airlines company programme OK Plus Corporate, are excluded from the eligibility of being credited with an OK Plus Silver, Gold, or Platinum Card.
OK Plus Platinum Card Benefits:
Guaranteed reservation on OK flights
OK Plus Platinum Card holders newly have a guaranteed reservation on all OK flights operated by Czech Airlines, in case they purchase a full-fare Economy Class ticket (or higher) five or more days prior to departure.
Free lounge access for friends
Distribution of vouchers terminates on 31 May 2012. All vouchers (included those already distributed) have to be used no later than on 30 June 2012.
Partner OK Plus Gold Card
Issuance of the Partner OK Plus Gold Card is newly conditioned by taking an OK flight operated by Czech Airlines, for which at least 100 % of miles are credited in the OK Plus Programme. The flight has to be taken by the OK Plus member on whose name the card will be then issued.
Access to airport lounges
Access to airport lounges beyond the access to SkyTeam lounges will be limited to OK flights operated by Czech Airlines.
This includes the following benefits:
Access to airport lounges within the Czech Republic including two guests
Access to the Crystal Lounges at Prague airport before departure and after arrival including two guests
Access to the Citigold Lounge before departure from Terminal 2 at Prague airport including two guests
OK Plus Rewards:
The offer of the OK Plus Gifts will be limited to a selection of gift vouchers (Blazek and Canadian Medical Care)
Cancellation of rewards offered as of 22.2.2012: Hotel stays (Hilton HHonors) and Subscription (Hospodá?ské noviny)
OK Plus Communication:
OK Plus News:
The membership magazine OK Plus News will be sent electronically to all OK Plus members semi-annually.
Related change of the Rules:
6.2 Members shall be informed of changes in the programme's rules at least through the membership magazine OK Plus News, sent out by Czech Airlines semi-annually to all OK Plus members electronically to the e-mail address specified in the member profile.
OK Plus Account Statements:
Current paper account statements, formerly chosen by members, will be cancelled at the end of March. All members who have selected this form of statement will be automatically switched to electronic statements. Please check whether the e-mail address stated in your OK Plus profile is entered properly.
Related change of the Rules:
3.7 All OK Plus members are informed about the number of miles credited to them, and about their balance, through an Account Statement. The Account Statement is sent exclusively electronically and free of charge to the member's e-mail address each month.
Changes effective from 1 January 2012:
Mileage claims on Czech Airlines flights
Uncredited miles for flights with Czech Airlines (OK-coded flights with the carrier code 064) may only be claimed online via a simple online form directly from your membership profile on the OK Plus website. All you need to claim your miles is your ticket number. In case a mileage claim is delivered in a different way, a fee of 250 miles will be deducted for its processing.
Related change of the Rules:
3.15 A request for uncredited miles for flights must be documented with a ticket or a legible copy thereof (if an electronic ticket was used, an E-ticket itinerary), with the original boarding pass. Uncredited miles for flights with Czech Airlines (OK-coded flights with the carrier code 064 on the ticket) may only be claimed online. If such a claim is delivered in another way, a mileage fee applies to each claimed ticket. A request for uncredited miles for using the services of non-airline OK Plus partners must be documented by the relevant document (hotel bill, car hire contract, etc.). All requests must be delivered to the Czech Airlines OK Plus Service Centre at ?eské aerolinie, a.s. - OK Plus, V Celnici 5, 110 00 Prague 1, Czech Republic, within 12 months of the date of the flight or the use of the service, unless otherwise stipulated in the partner's terms and conditions.
