ANZEIGE
Folgender Sachverhalt:
folgende Flüge für mich +1 wurden am 11.02.2020 gebucht
Hinflug: AMS-ZRH-HKG-SYD am 23.11.2020 Business (P)
Rückflug: SYD-SIN-ZRH-AMS am 30.01.2021 Business (P)
Gestern ein Mail bekommen, der Flug HKG-SYD ist abgesagt (cancelled)
Dear SWISS Customer
due to the continuing coronavirus crisis, SWISS must still cancel an increased amount of flights. This has also caused changes to your booking.
We have tried to find the best possible connection for you. Unfortunately, it is not always possible to offer you an alternative. You can find your new itinerary below for your information.
Please check whether you will be able to take the trip as it is booked now or if you want to use our flexible rebooking options to start your trip at a different time.
You can inform us about your decision by using the selection fields below so that we can update your ticket for you without any further effort from your side. Please transmit your reply by Thursday 01 October 2020 , otherwise your flights will be cancelled.
Of course, your booking code and your ticket remain valid for later use. You can contact us by January 31, 2021 at the latest and have your new flights booked*.
* Our 50,00€ discount applies for all tickets issued before May 16,2020 when rebooking to a new travel date in 2020.
We apologize for any inconvenience caused by the flight schedule change.
If you agree to the proposed schedule change, please click here.
Your ticket will automatically be updated with your new flight details.
If you do not want to start your trip as suggested, please click here.
Your flights will be cancelled, your ticket and your booking code will remain valid. You can book your new flights until January 31,2021. For a new travel date in 2021 please contact us by January 31, 2021 and let us know your flight request.
If you do not want to use either alternative or if you want to make a change to your booked trip, please contact our Service Center by Thursday 01 October 2020 to prevent your booking from being cancelled.
Please also contact us by phone if you would like to request a refund.
Wir würden den Flug gerne um ca. 1 Jahr verschieben, Abflugort und Zielort würden gleichbleiben
Mir ist bewusst, der WFP 2021/2022 ist noch nicht verfügbar.
Folgende Fragen:
1: Können wir den Flug zu einem Datum unserer Wahl kostenlos umbuchen(z.B. 22.11.2021 bis 29.01.2022) ?
2: Wie lange behalten die Tickets die Gültigkeit?
3: Wenn 1: ja, bis wann muss die Umbuchung erfolgen.
4: Sollten zu unserem Wunschdatum keine Plätze in der gebuchten Klasse (P) freisein, müssen wir eine eventuelle Aufzahlung leisten um in Business zu fliegen?
5: Wie lange können wir eine Rückerstattung aufgrund der Stornierungeiner Teilstrecke beantragen?
Vielen Dank im Voraus
folgende Flüge für mich +1 wurden am 11.02.2020 gebucht
Hinflug: AMS-ZRH-HKG-SYD am 23.11.2020 Business (P)
Rückflug: SYD-SIN-ZRH-AMS am 30.01.2021 Business (P)
Gestern ein Mail bekommen, der Flug HKG-SYD ist abgesagt (cancelled)
Dear SWISS Customer
due to the continuing coronavirus crisis, SWISS must still cancel an increased amount of flights. This has also caused changes to your booking.
We have tried to find the best possible connection for you. Unfortunately, it is not always possible to offer you an alternative. You can find your new itinerary below for your information.
Please check whether you will be able to take the trip as it is booked now or if you want to use our flexible rebooking options to start your trip at a different time.
You can inform us about your decision by using the selection fields below so that we can update your ticket for you without any further effort from your side. Please transmit your reply by Thursday 01 October 2020 , otherwise your flights will be cancelled.
Of course, your booking code and your ticket remain valid for later use. You can contact us by January 31, 2021 at the latest and have your new flights booked*.
* Our 50,00€ discount applies for all tickets issued before May 16,2020 when rebooking to a new travel date in 2020.
We apologize for any inconvenience caused by the flight schedule change.
If you agree to the proposed schedule change, please click here.
Your ticket will automatically be updated with your new flight details.
If you do not want to start your trip as suggested, please click here.
Your flights will be cancelled, your ticket and your booking code will remain valid. You can book your new flights until January 31,2021. For a new travel date in 2021 please contact us by January 31, 2021 and let us know your flight request.
If you do not want to use either alternative or if you want to make a change to your booked trip, please contact our Service Center by Thursday 01 October 2020 to prevent your booking from being cancelled.
Please also contact us by phone if you would like to request a refund.
Wir würden den Flug gerne um ca. 1 Jahr verschieben, Abflugort und Zielort würden gleichbleiben
Mir ist bewusst, der WFP 2021/2022 ist noch nicht verfügbar.
Folgende Fragen:
1: Können wir den Flug zu einem Datum unserer Wahl kostenlos umbuchen(z.B. 22.11.2021 bis 29.01.2022) ?
2: Wie lange behalten die Tickets die Gültigkeit?
3: Wenn 1: ja, bis wann muss die Umbuchung erfolgen.
4: Sollten zu unserem Wunschdatum keine Plätze in der gebuchten Klasse (P) freisein, müssen wir eine eventuelle Aufzahlung leisten um in Business zu fliegen?
5: Wie lange können wir eine Rückerstattung aufgrund der Stornierungeiner Teilstrecke beantragen?
Vielen Dank im Voraus