Dear Bio HAZARD
We are reaching out to you because of a recent data breach involving your personal data. Specifically, a fraudster gained limited access to a third-party system that is used by KLM.
Our dedicated teams, together with the third-party system involved, quickly took the necessary steps to address the situation, and have reinforced protective measures to prevent this from happening again.
Data such as credit card details, passport numbers, Flying Blue Miles balances, passwords or booking information were not involved.
However, we have confirmed that some of your personal data were exposed by this breach. These relate to your earlier contact with our customer service and may include:
- Your first name
- Your family name
- Your contact details
- Your Flying Blue number and tier level
- The subject line of service request emails
We recommend staying alert when receiving messages or other communication using your personal information, and to be cautious of any suspicious activity. The data involved in this breach could be used to make phishing messages appear more credible. If you receive unexpected messages or phone calls, especially asking for personal information or urging you to take action, please check their authenticity.
We have reported this incident to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), in accordance with data protection laws.
We understand the concern this may cause, and we deeply regret any inconvenience this may have caused you. If you have any questions or need further assistance, please contact the KLM Customer Contact Center.
Yours sincerely,
KLM N.V.
Barry ter Voert
Chief Experience Officer & EVP Business Development
