DEAR PASSENGERS, Ukraine International Airlines have been forced to cease some of our flight operations to ensure long-term stability. These cancellations include, among others, your flight PS403 ON xx.xx.20. We understand that these changes will affect your plans. For our part, we guarantee a full refund for your ticket. We realize that it will not compensate for the inconvenience caused to you by the flight cancellation, and we offer our sincere apologies. We would also like to assure you that we would do our best to offer an alternative flight if possible. For a full ticket refund, please refer to your point of purchase. For example, if you have purchased your ticket through an agent network such as aggregator websites (selling tickets for flights of different airlines) or at offline agents ticket offices, please contact these points of purchase for refund. If you have bought your tickets with UIA either online (website, mobile application, social networks Facebook, Instagram, Twitter), or through the company's Contact center, please contact us regarding the refund at: Сontacts UIA facebook twitter as well as via the UIA Contact Center: Tel: +380445937640 566 (from a cell phone in Ukraine) We are also aware that we will not be able to process all requests at the same time. Therefore, we will first process the requests from our passengers with departures on the nearest dates. The rest will be added to a waiting list for further processing. In order to speed this process up, we have prepared a feedback form so that you could ask questions and provide your contact details. We will process all form requests within the next 10 days. We understand that these actions will not compensate for the inconvenience caused to you by the flight cancellation, and we offer our sincere apologies. In this situation, it is our only chance to ensure the Company’s stable operation. Sincerely, Ukraine International Airlines
