The launch of Air Pacific’s and Pacific Sun’s new brand follows a number of initiatives targeted at providing greater value for customers, including:
• Completion of the interior refurbishment program on all aircraft, valued at F$15M.
• Refurbishment of the Tabua Lounge at Nadi Airport with a distinctly Fijian theme.
• Enhancement of the airport check-in, Immigration and departure gate experience for premium customers with the introduction of Express Lanes.
• Establishment of a global Contact Centre in Fiji where local and overseas customers get a Fiji experience from first contact. The move to a 24/7 operation from 01 January 2010 provides further accessibility for customers.
• Ongoing enhancements of the carrier’s website, airpacific.com.
• Re-launch of the Tabua Club program providing members with a broad range of new and exciting benefits (visit tabuaclub.com for more details).
• New meals, wines and beverage selections in-flight.
• Increase in baggage allowance to 23kgs per person.
• Expansion of Pacific Sun’s domestic services.
• Launch of the new Apia-Honolulu service.
And most recently the launch of the new Nadi-Hong Kong service to provide customers access between Fiji, Hong Kong, UK, Europe, China, India, South East Asia and the Middle East. The commercial partnership with Cathay Pacific and other airlines provides seamless connections to and from these destinations at affordable prices.
