Hier ein paar interessante BA Statements:
Will I be able to rebook into any available cabin? [on BA]
We will allow customers to rebook into any available class in the same cabin as their original booking.
Will you put people that are affected by the industrial action up in hotel accommodation?
We will be communicating with people in advance to advise them of any impact to their flights.
What about customers on transfer flights/unable to connect to another carrier/half way through travel?
We are currently working through our schedule and will announce any changes and customer options as soon as we can.
We will be proactively communicating to our trade and corporate partners and affected customers and regularly updating ba.com with the latest information.
What’s the best way for people to check whether their flight is operating?
We will be proactively contacting as many affected customers as possible and we would also ask them to refer to ba.com for the latest details. They can check the status of their flights and arrivals and departures information via the site.
What are you doing to let customers know in advance that their flight is affected?
We will be communicating with our trade and corporate partners regularly via your account manager or BATraveltrade.com/speedbirdclub.com. We will also be regularly updating ba.com with the latest information.
Will customers have pay a different fare if flights are reinstated?
No, if we cancel flights we will allow customers to rebook into any class provided it is in the same cabin.
Can I book back on to my original flight if it’s reinstated?
Yes.
Will BA rebook into any available class?
If a customer’s flight is cancelled we will rebook them into any available class on another date, provided it’s within the same cabin.
Can I book with another carrier or train operator and get my money back, as I am worried about getting to my destination?
Customers who are booked to fly who wish to change their booking can do so to another BA flight in the next twelve months.
Customers whose flights have been cancelled are able to refund, rebook or reroute.
We will not pay for tickets on other forms of transport.
What about your subsidiaries?
Mainline services from London City to New York JFK, our subsidiaries such as BA Cityflyer, and franchise/codeshare will continue to operate as normal.
Can I book onto them?
Yes, subject to availability, we will rebook people into any class within their original cabin
Are you going to have to pay out compensation?
We view the industrial action as 'extraordinary circumstances', which means that BA is not obliged to the pay compensation as per Regulation 261/04.
BA will of course continue to comply with its passenger care obligations (e.g. provision of meals, hotel accommodation etc. as appropriate) as per that Regulation.