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Kam grad per Newsletter:
Etihad Airways is delighted to inform you about the introduction of our new online upgrade system that gives you a fantastic opportunity to upgrade to Diamond First or Pearl Business Class. The online upgrade system facilitated through our partner PlusGrade enables you to experience our premium cabins and enjoy unmatched luxury and convenience for great value.
How does it work?
If you have a confirmed Coral Economy or Pearl Business Class ticket and your flight has seats available for potential upgrade, you will receive an email 10 days prior to departure from Plusgrade.
If you wish to upgrade, simply click on the ‘Upgrade Now’ icon from the email which will lead you to the bidding platform managed by PlusGrade.
Choose the amount you are willing to pay for the upgrade and submit your credit card details. The amount will be deducted only if your bid has been successful.
You will receive a confirmation email two days prior to departure informing the status of your bid.
Etihad Airways would like to assure all guests that your credit card details submitted on the PlusGrade platform is absolutely secure and compliant with our stringent security policies.
So watch your inbox when you book your next flight and take advantage of a chance to upgrade your seat!
How does it work?
Online upgrades are simple, fast and convenient. All you need to do is:
• Make us an offer: Choose the amount you would like to offer for the upgrade. Bids must be made per segment (i.e. London-Sydney consists of 2 segments – London-Abu Dhabi and Abu Dhabi-Sydney)
• Enter your payment information: Enter your credit card details to enable payment if your bid is successful (no charges apply for unsuccessful bids)
• Review and submit: Review the information and submit.
Terms and conditions
1. The following terms and conditions ("Terms and Conditions") shall apply to an offer (“Offer”) made by you (“Guest”, “you”) to Etihad Airways (“Etihad”, “we”, “us”) for an opportunity to upgrade from the class of service that was originally purchased for travel with Etihad to one class of service higher (“Upgrade”).
2. You must be at least 21 years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions.
3. Guests may only submit one Offer per flight which corresponds to the purchased ticket, and offers must always be made and paid by using a credit card.
4. An Offer, when submitted by you in association with a booking made with Etihad, whether made directly with Etihad or indirectly through other means, and presented to Etihad, shall entitle the person or persons named on the Offer, subject to these Terms and Conditions, to be considered for an Upgrade.
5. Etihad reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any Guest will be upgraded regardless of whether or not seats are available in the class of service for which an Offer is being made.
6. You may revise or cancel your Offer within the stated modification and cancellation period found in the offer confirmation email you receive, or elsewhere as may be communicated by Etihad, provided that your Offer has not already been accepted by Etihad and provided your credit card has not been charged. However, if your Offer is accepted before you cancel or amend your Offer, you are legally bound to complete payment for the price stated in your original Offer.
7. An Offer that complies with these Terms and Conditions will be valid (“Valid Offer”) from the time of its submission to Etihad, with the validity of the offer expiring at the scheduled departure date and time, or, in the event that the flight has been delayed, the time at which the airplane doors have been closed for departure. Furthermore, should you cancel your Offer, the offer shall no longer be a Valid Offer.
8. In the event Etihad re-accommodates you on to another flight for whatever reason other than your default, any Offer you made in relation to the original booking must be transferred to the new flight(s), subject to availability of the upgraded class.
9. Etihad may accept your Offer any time during the period it remains a Valid Offer. In the event Etihad accepts your Offer, your credit card shall be charged the full amount immediately upon acceptance, and Etihad will issue a new ticket reflecting your Upgrade to each Guest included in your original flight booking. The total amount charged will include all applicable pre-payable taxes and fees (if any) for the Upgrade. The total amount that you must pay to us will be disclosed to you prior to you submitting your Offer. An Upgrade that has been issued by Etihad can be changed or transferred only in accordance with applicable Fare Rules and our Condition of Carriage.
10. The charge on your credit card may appear in the name of Plusgrade LP who are collecting the charges for your Upgrade on behalf of Etihad Airways. You agree that you cannot challenge or dispute a charge for reason of the name appearing on the credit card statement is Plusgrade LP.
11. There will be no refunds, credits, or exchanges once your Offer has been accepted by Etihad and your credit card has been charged, except under the following conditions:
• The flight for which your Offer was accepted and you were upgraded was cancelled, and Etihad re-accommodated you on another flight but in the class of service of your original booking, in which case the amount paid for the Upgrade will be refunded to the payment card that was used to pay for the Upgrade and Etihad shall have not further liability to you.
• Your Offer was accepted and you were given an Upgrade, but you were not able to be seated in the upgraded class of service for reasons attributable to Etihad, including, but not limited to, a change in equipment, a delay in the connecting flight that resulted in your missing the connection on which you were upgraded, but excluding reasons attributable to your actions, including, but not limited to, you on your own volition opting to change flights, you missing a flight.
• You are entitled to refunds, credits, or exchanges under applicable Fare Rules and/or our Conditions of Carriage.
12. Should refunds be approved, they will be processed in the currency in which the Upgrade amount was charged.
13. The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Offer has been accepted and you have been upgraded, including, but not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer miles.
14. If the Guest changes their ticket, Etihad Airways has no obligation to seat them in the upgraded class of service, unless they pay for the Upgrade as per the airlines’ standard change policies and the policies and conditions associated with the fare class of original ticket.
15. Etihad does not guarantee specific seat assignments to Guests whose Offers are accepted and who are upgraded. Etihad does not guarantee that you will be offered a meal for the class of service to which you have been upgraded, nor other amenities generally associated with the class of service to which you have been upgraded.
16. In the event your Offer was accepted and your credit card was charged the Offer amount but the Upgrade was not provided, you may apply for a refund. Your request must include the original boarding pass for the flight in question. If you are not able to provide the original boarding pass for the flight in dispute, Etihad is under no obligation to refund you for the amount you paid for the Upgrade.
17. Etihad reserves the right to modify and otherwise change these Terms and Conditions at their own discretion. Except as provided for in the preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Etihad unless made in writing and signed by an authorized officer of Etihad.
18. These terms and conditions should be read in conjunction with Etihad Airways’ Condition of Carriage, Website Terms of Use, and Privacy and Security Policy which you can read on Flights from Frankfurt, Munich to Abu Dhabi, Bangkok, Melbourne - Etihad Airways Germany.
The failure of Etihad to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.
Etihad Airways is delighted to inform you about the introduction of our new online upgrade system that gives you a fantastic opportunity to upgrade to Diamond First or Pearl Business Class. The online upgrade system facilitated through our partner PlusGrade enables you to experience our premium cabins and enjoy unmatched luxury and convenience for great value.
How does it work?
If you have a confirmed Coral Economy or Pearl Business Class ticket and your flight has seats available for potential upgrade, you will receive an email 10 days prior to departure from Plusgrade.
If you wish to upgrade, simply click on the ‘Upgrade Now’ icon from the email which will lead you to the bidding platform managed by PlusGrade.
Choose the amount you are willing to pay for the upgrade and submit your credit card details. The amount will be deducted only if your bid has been successful.
You will receive a confirmation email two days prior to departure informing the status of your bid.
Etihad Airways would like to assure all guests that your credit card details submitted on the PlusGrade platform is absolutely secure and compliant with our stringent security policies.
So watch your inbox when you book your next flight and take advantage of a chance to upgrade your seat!
How does it work?
Online upgrades are simple, fast and convenient. All you need to do is:
• Make us an offer: Choose the amount you would like to offer for the upgrade. Bids must be made per segment (i.e. London-Sydney consists of 2 segments – London-Abu Dhabi and Abu Dhabi-Sydney)
• Enter your payment information: Enter your credit card details to enable payment if your bid is successful (no charges apply for unsuccessful bids)
• Review and submit: Review the information and submit.
Terms and conditions
1. The following terms and conditions ("Terms and Conditions") shall apply to an offer (“Offer”) made by you (“Guest”, “you”) to Etihad Airways (“Etihad”, “we”, “us”) for an opportunity to upgrade from the class of service that was originally purchased for travel with Etihad to one class of service higher (“Upgrade”).
2. You must be at least 21 years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions.
3. Guests may only submit one Offer per flight which corresponds to the purchased ticket, and offers must always be made and paid by using a credit card.
4. An Offer, when submitted by you in association with a booking made with Etihad, whether made directly with Etihad or indirectly through other means, and presented to Etihad, shall entitle the person or persons named on the Offer, subject to these Terms and Conditions, to be considered for an Upgrade.
5. Etihad reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any Guest will be upgraded regardless of whether or not seats are available in the class of service for which an Offer is being made.
6. You may revise or cancel your Offer within the stated modification and cancellation period found in the offer confirmation email you receive, or elsewhere as may be communicated by Etihad, provided that your Offer has not already been accepted by Etihad and provided your credit card has not been charged. However, if your Offer is accepted before you cancel or amend your Offer, you are legally bound to complete payment for the price stated in your original Offer.
7. An Offer that complies with these Terms and Conditions will be valid (“Valid Offer”) from the time of its submission to Etihad, with the validity of the offer expiring at the scheduled departure date and time, or, in the event that the flight has been delayed, the time at which the airplane doors have been closed for departure. Furthermore, should you cancel your Offer, the offer shall no longer be a Valid Offer.
8. In the event Etihad re-accommodates you on to another flight for whatever reason other than your default, any Offer you made in relation to the original booking must be transferred to the new flight(s), subject to availability of the upgraded class.
9. Etihad may accept your Offer any time during the period it remains a Valid Offer. In the event Etihad accepts your Offer, your credit card shall be charged the full amount immediately upon acceptance, and Etihad will issue a new ticket reflecting your Upgrade to each Guest included in your original flight booking. The total amount charged will include all applicable pre-payable taxes and fees (if any) for the Upgrade. The total amount that you must pay to us will be disclosed to you prior to you submitting your Offer. An Upgrade that has been issued by Etihad can be changed or transferred only in accordance with applicable Fare Rules and our Condition of Carriage.
10. The charge on your credit card may appear in the name of Plusgrade LP who are collecting the charges for your Upgrade on behalf of Etihad Airways. You agree that you cannot challenge or dispute a charge for reason of the name appearing on the credit card statement is Plusgrade LP.
11. There will be no refunds, credits, or exchanges once your Offer has been accepted by Etihad and your credit card has been charged, except under the following conditions:
• The flight for which your Offer was accepted and you were upgraded was cancelled, and Etihad re-accommodated you on another flight but in the class of service of your original booking, in which case the amount paid for the Upgrade will be refunded to the payment card that was used to pay for the Upgrade and Etihad shall have not further liability to you.
• Your Offer was accepted and you were given an Upgrade, but you were not able to be seated in the upgraded class of service for reasons attributable to Etihad, including, but not limited to, a change in equipment, a delay in the connecting flight that resulted in your missing the connection on which you were upgraded, but excluding reasons attributable to your actions, including, but not limited to, you on your own volition opting to change flights, you missing a flight.
• You are entitled to refunds, credits, or exchanges under applicable Fare Rules and/or our Conditions of Carriage.
12. Should refunds be approved, they will be processed in the currency in which the Upgrade amount was charged.
13. The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Offer has been accepted and you have been upgraded, including, but not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer miles.
14. If the Guest changes their ticket, Etihad Airways has no obligation to seat them in the upgraded class of service, unless they pay for the Upgrade as per the airlines’ standard change policies and the policies and conditions associated with the fare class of original ticket.
15. Etihad does not guarantee specific seat assignments to Guests whose Offers are accepted and who are upgraded. Etihad does not guarantee that you will be offered a meal for the class of service to which you have been upgraded, nor other amenities generally associated with the class of service to which you have been upgraded.
16. In the event your Offer was accepted and your credit card was charged the Offer amount but the Upgrade was not provided, you may apply for a refund. Your request must include the original boarding pass for the flight in question. If you are not able to provide the original boarding pass for the flight in dispute, Etihad is under no obligation to refund you for the amount you paid for the Upgrade.
17. Etihad reserves the right to modify and otherwise change these Terms and Conditions at their own discretion. Except as provided for in the preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Etihad unless made in writing and signed by an authorized officer of Etihad.
18. These terms and conditions should be read in conjunction with Etihad Airways’ Condition of Carriage, Website Terms of Use, and Privacy and Security Policy which you can read on Flights from Frankfurt, Munich to Abu Dhabi, Bangkok, Melbourne - Etihad Airways Germany.
The failure of Etihad to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.
