ANZEIGE
Sorry for posting in English but I have been a reader here for a while. I really need a suggestion with my issue and I know this is the best place to find M&M expert.
I am a Senator. I booked an award flight with M&M but on TG/OZ planes. The flight was canceled so I spent time finding an alternative flight to the same destination. Luckily, I found a new direct TG flight. I past this to the agent on the phone and they rebook the flight for me. I got a confirmation email said "Booking confirmation" and the flight appear on my app. I went in and selected my seat.
2 weeks later, the flight disappears from the app with out any notification. I go in to the booking and it becomes empty without any flight.
I called and they informed me that the ticketing department did not issue my ticket in time so the ticket is canceled automatically! So, I asked them to fix it as this is not my problem. They denied and asked me to rebook or refund. (There is no availability anymore)! Even this is an issue from their end they denied that they can do anything!
I am so angry and don't what to do next? Any recommendations and anywhere I can escalate this?
Thank you so much!
I am a Senator. I booked an award flight with M&M but on TG/OZ planes. The flight was canceled so I spent time finding an alternative flight to the same destination. Luckily, I found a new direct TG flight. I past this to the agent on the phone and they rebook the flight for me. I got a confirmation email said "Booking confirmation" and the flight appear on my app. I went in and selected my seat.
2 weeks later, the flight disappears from the app with out any notification. I go in to the booking and it becomes empty without any flight.
I called and they informed me that the ticketing department did not issue my ticket in time so the ticket is canceled automatically! So, I asked them to fix it as this is not my problem. They denied and asked me to rebook or refund. (There is no availability anymore)! Even this is an issue from their end they denied that they can do anything!
I am so angry and don't what to do next? Any recommendations and anywhere I can escalate this?
Thank you so much!
