ANZEIGE
I am a member of Miles & More since the beginng for 30 years now. Most of the time with Senator status. I called the Senator hotline October last year to ask for the lifetime Senator status. At that time - and many calls later - all peoples told me that I am qualified to get this status. They told me that I will get notice about this but I should write an email which I did. But waht happend ? NOTHING. No feedback, no nimination, many calls without any result! Additional to that it is possible to write emails to the hotline only calls, means you do not have any confirmation ! During the last call end of 2023 I told the hotline that I think that LH is creating the new quailying System not to create more tranparency as publishe but to reduce the amount of Senators, Frequent Travellers and cut costs. That guy on ther phone told me that I reached the status for a lifetime Senator despite the new system Now I received a mail that I still need qualiying points to reach the lifetime status. My first idea has been that they are kidding me but no chance. All my mails are lost in space, nobody to contact or any feddback at all. That makes me angry, LH is laughing about their customers. On one side they are publishing the importance of frequent flyers but on the real side they are mistreating these peoplse spending money for their travel. Actually there is no way for me to recommend LH as a reliable partner for travel even as a Sentator.