Thank you for contacting Hilton Worldwide Guest Assistance. This automated email is confirmation that we have received your feedback and a Guest Assistance Specialist will respond as soon as possible.
This email is not intended as a response to the remarks you just submitted. It is confirmation that we received your comments and have assigned a reference number, which you will find in the subject line above.
Hilton Worldwide appreciates your feedback. We happily share compliments with our team members who earn them and value the opportunity to address all comments we receive. Our team of Guest Assistance Specialists are eager to resolve issues that arise, with the hope of having you stay at the Hilton Worldwide Portfolio of Brands again and again. Because the majority of guest feedback requires some research for a resolution, it may take up to 48-hours to respond; however, in most cases we are able to reply sooner.
Our team is hard at work on all customer inquiries, 24-hours-a-day, 7-days-a-week. If too much time has elapsed before you receive a response, please check your bulk or junk email folders, as our message may have landed there. If 48-hours have passed and you would like to check the status of your inquiry, please send an email to
guest.correspondence@hilton.com and include your reference number in the subject line.
IMPORTANT NOTE: We want to assist you as quickly as possible. Please refrain from sending your inquiry in additional email message(s), as this may slow the response process.
In closing, if your inquiry is regarding an upcoming or current trip, we ask that you contact our Reservations Staff, who are available 24-hours-a-day. They are in a better position to answer questions about your trip. In the U.S., Canada, Puerto Rico or the U.S. Virgin Islands, call 1-800-445-8667. If you are outside of these areas, please refer to the local numbers based on your region listed on Hilton.com.
We look forward to continuing our relationship with you and that we may serve you again in the near future.
Respectfully,
Hilton Worldwide Guest Assistance
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