Dear Mr. Feuilvleiger1985
Thank you for taking the time to submit a claim for Our Best Price
Guarantee for your stay at the Hilton International Budapest City,
Hungary. While we try to answer all claims within 24 hours, each claim
is still subject to our terms and conditions.
Unfortunately, we had to deny your claim, as reservations via
www.hotelreservierung.de are voucher reservations where payment is made
directly to the third party at the time of booking.
The Terms and Conditions of Our Best Price Guarantee program state:
Our Guarantee does not apply to the following:
Discount or negotiated rates not available to the general public,
including but not limited to the following rates: membership (e.g., AAA,
AARP or Saga), corporate, government, promotional, unpublished, Senior
HHonors®, employee, offline wholesale/FIT, pre-paid rates which may
include a voucher (including electronic vouchers), group or other
specially negotiated rates.
I regret to inform you that we are unable to approve this claim due the
above policy. Should you require further assistance please reply to this
e-mail. Please note that we attempt to answer all e-mails within 72
business hours.
Please note that no further claims will be considered for the same stay.
We wish you a pleasant stay at the Hilton International Budapest City,
Hungary.
With kind regards,
James Rider
Supervisor
Hilton Guest Assistance
Hilton Worldwide
2050 Chenault Dr.
Carrollton, TX 75006
U.S.A
hiltonworldwide.com
